Return and Exchange Policy
We want you to love your brass jewelry! If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy carefully:
Eligibility for Returns
- Items must be returned within 7 days of the purchase date.
- Items must be unused, unworn, and in their original condition.
- Items must be accompanied by the original packaging and proof of purchase.
- Customized or engraved jewelry items are non-refundable, unless there is a defect or damage.
Non-Returnable Items
- Items damaged due to improper care, wear, or accidents.
Process for Returns
1. Contact Us
Email our team at bohojwellerybazar@yahoo.com or use the contact form on our website to initiate the return process. Please provide your order number and the reason for the return.
2. Approval and Shipping Instructions
Once your return is approved, we will provide you with the return shipping address and any additional instructions. The customer is responsible for return shipping costs, except for defective or damaged items.
3. Refund Processing
Upon receiving the returned item, our team will inspect it. If approved, a refund will be issued to your original payment method within 1-3 business days.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the replacement item. Exchanges are subject to stock availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery. Provide photos of the damage, and we will arrange a replacement or refund at no additional cost.
Additional Information
- We recommend using a trackable shipping method for returns. We are not responsible for lost or delayed return shipments.
- If you have any questions about our return and exchange policy, feel free to reach out to us.
Thank you for choosing Boho Jewellery Bazar! 💎
